Terms & Conditions

Last updated: 7 June 2026

These Terms & Conditions ("Terms") govern your access to and use of Dudu CRM, a software-as-a-service platform operated by Dudu CRM ("we", "us", or "our"). By registering an account or using our services, you agree to be bound by these Terms.

---

1. The Service

Dudu CRM provides a cloud-based business management platform including, depending on your subscription plan, features such as contact and conversation management, appointment booking, WhatsApp channel integrations, marketing broadcasts, automation workflows, analytics, and HR management tools ("the Service").

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will make reasonable efforts to notify you of material changes in advance.

2. Accounts & Registration

To use the Service, you must create an account. The first account created for a workspace holds the Owner role and is responsible for managing all users, settings, and the subscription for that workspace.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account.
• Ensuring that all users you invite comply with these Terms.

You must provide accurate and up-to-date information during registration. Accounts created with false information may be terminated without notice.

3. Free Trial

New accounts are eligible for a 3-month (90-day) free trial that provides access to Team plan features regardless of the plan selected at subscription time. No credit card is required to start a trial. Each business entity (workspace) is entitled to one free trial only. We reserve the right to refuse or revoke a trial if abuse is suspected.

4. Subscription Plans & Billing

After your trial, continued access to the Service requires an active paid subscription. Subscriptions are available on a monthly or annual basis:

• Free — RM 0, forever. Includes customer management, appointment booking, and sales & invoicing for up to 2 users.
• Pro — RM 79/month or RM 758/year. Includes WhatsApp connection, auto reminders, broadcast & marketing, and reports for up to 5 users.
• Team — RM 189/month or RM 1,814/year. Includes all Pro features plus HR module for up to 15 users.
• Ultimate — RM 399/month or RM 3,830/year. Includes all features for unlimited users.

All prices are in Malaysian Ringgit (RM) and inclusive of any applicable taxes unless otherwise stated. Billing is processed securely through Stripe. By subscribing, you authorise Stripe to charge your payment method on a recurring basis until your subscription is cancelled.

Annual subscriptions are billed in full at the start of each billing year. Monthly subscriptions are billed at the start of each billing month. Subscriptions renew automatically unless you cancel before the renewal date.

5. Grace Period & Access After Expiry

If a payment fails, your account enters a 14-day grace period during which access is maintained while you resolve the payment issue. After the grace period expires, access to the Service will be suspended until a valid subscription is reinstated. Your data is retained for 90 days after suspension, after which it may be permanently deleted.

6. Acceptable Use

You agree not to use the Service to:

• Send unsolicited bulk messages (spam) or violate anti-spam laws.
• Transmit unlawful, harmful, defamatory, or fraudulent content.
• Attempt to gain unauthorised access to any system or data.
• Reverse-engineer, copy, or resell any part of the Service.
• Violate any applicable law or regulation, including those of Malaysia.

We reserve the right to suspend or terminate accounts that violate this section without prior notice.

7. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You retain ownership of all data you input into the Service. By using the Service, you grant us a limited licence to store and process your data solely for the purpose of delivering the Service to you.

We implement industry-standard security measures to protect your data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Intellectual Property

The Service, including all software, designs, trademarks, and content provided by us, remains the exclusive property of Dudu CRM Nothing in these Terms grants you any right to use our intellectual property for any purpose outside of using the Service as intended.

9. Limitation of Liability

To the maximum extent permitted by law, Dudu CRM shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use the Service, including loss of revenue, data, or business opportunities.

Our total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid us in the three (3) months preceding the event giving rise to the claim.

10. Termination

You may cancel your subscription at any time through the billing settings in your dashboard. Cancellation takes effect at the end of the current billing period, after which you will no longer be charged. We may terminate your account immediately if you materially breach these Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. For material changes, we will notify you by email or by displaying a notice within the Service. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at hello@duducrm.com.