Refund Policy

Last updated: 31 May 2026

Please read this policy carefully before purchasing a subscription to Dudu CRM.

1. No Refund Policy

All subscription payments made to Dudu CRM are final and non-refundable. We do not offer refunds, credits, or proration for:

Unused time remaining in a monthly or annual billing period after cancellation.
Plan downgrades that take effect at the next renewal cycle.
Failure to use the Service during an active subscription period.
Change of mind after a subscription has been charged.

2. Try Before You Subscribe

We offer a 14-day free trial with full access to all features — no credit card required. This trial period exists specifically so you can evaluate the Service thoroughly before committing to a paid plan. By subscribing, you acknowledge that you have had the opportunity to trial the Service and are satisfied with it.

3. Cancellation

You may cancel your subscription at any time through the billing settings in your dashboard. Upon cancellation, your access to the Service continues until the end of your current paid period. You will not be charged for the next billing cycle. No refund is issued for the remainder of the current period.

4. Duplicate or Erroneous Charges

The only exception to this policy is in the case of a verified duplicate charge or a technical billing error caused by our system. If you believe you have been incorrectly charged, contact us at hello@duducrm.com within 14 days of the charge. We will investigate and, if confirmed, issue a correction.

5. Chargebacks

We ask that you contact us directly to resolve any billing concerns before initiating a chargeback with your bank. Unjustified chargebacks may result in immediate suspension of your account.

6. Contact

For any billing enquiries, please contact us at hello@duducrm.com.